Dash Cam PG02 only saves videos from the front camera

sternenprinz

Hi...

I bought the "Streaming Video Mirror Dash Cam PG02" on eBay and installed it in my car and everything is going great.
Now I have determined that videos that are recorded and saved are only from the front camera, but no storage from the rear camera. In the file menu of the recordings is a camera with "F" and one with "R", but both contain the same videos. Should be the case that "F" shows the video from the front camera and "R" the video from the rear camera, right?
Please help.

Greetings from Germany
sternenprinz

sternenprinz

Can't get answers to a question here?

AZDOME Support

sternenprinz replied at 2020-1-13 02:49
Can't get answers to a question here?

Hello sternenprinz,

This is Katherine from AZDOME Customer Service, I would be assisting you today regarding your problem.
1.Could u please tell me ur Order Number of Amazon/eBay/AliExpress/Wish and your e-mail so that we can provide further service ?
Our customer service manager will contact you to help you out.
2.Yes, "F" shows the video from the front camera and "R" the video from the rear camera.
3.I understand you are in need of support, I'll be glad to help you out, however, for an accurate solution I will need more details:
- If the both video are the same, please send us the video files by e-mail, if the videos are to big to send, please upload to Google Drive or DropBox.
- Please tell me your firmware version number, you can get the number on dash cam settings.
Looking forward to your reply.


Best regards
AZDOME Support

sternenprinz

Hi there,

Thank you for your message.
Which email should I send the data to?
I will then do it for the next few days and send you the data.

with friendly greetings from Germany

sternenprinz

Hi there,
after the update to the new, last firmware everything works with the recordings of the front and rear camera.
Thank you