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Dear Jadyen,
Thank you for all your help and information, but I don't hope much since I bought the camera for almost two years and it worked for maybe half a year without any problems. When the blur occurred as I wrote, I suffered with it for a while - note, I know a little about electronics because I am an electrical engineer - but I couldn't do with this kind of problem. I couldn't find information and service experience on the net for this GS63H out of focus problem, I didn't want to send it back due to complicated customs procedure and high cost, so I put the camera on a workshop shelf. I noted to myself that I was able to buy a product that worked again for half a year, but no support. I only found information about this camera for sale on the net so far.
Recently, I found the factory page where the new firmware was released, and then the hope came to see if I could fix it. I restarted the camera, the new firmware is ok, it boot faster but did not solve the basic problem (it was not possible to adjust the focus by software). I think this is due to a hardware failure. I do not go into deeper digging, this experience is in the factory.
Thank you in advance for any information or help.
I bought the camera at Gearbest for more than what I can buy now on Aliexpress:
CN-099 Warehouse Order No.: W1711111235408464
I sent the blurred video file to your customer service address service@azdome.hk.
Best regards,
mayeri
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